Warranty Program

CLAIMS PROCEDURE

If you wish to make a claim on a Weber product, in accordance with Weber's warranty program below and per your Owner's Guide, please contact the retailer, where you purchased your Weber product and bring the following:

  • Product (or picture of defect or damage)
  • Purchase receipt 

The retailer will then assess whether the product is defective and will contact us. Defects and damages arising from wrongly use of the product will not be covered by Weber's warranty program. However, any
product defects or damages, which are covered by our warranty program, will be rectified or product replaced.

 

WEBER WARRANTY PROGRAM

The warranty terms listed below apply to current year models and are for informational purposes only. 
Please refer to your Owner's Guide for the warranty terms that apply to your particular product. 
If you do not have your Owner's Guide, you may download a copy or email UAE_Info@weberstephen.com to request a copy.
 
WEBER® Q 1400 AND 2400 ELECTRIC SERIES WARRANTY
Cookbox: 5 years, no rust through/burn through (2 years paint excluding fading or discoloration)
Lid assembly: 5 years, no rust through/burn through (2 years paint excluding fading or discoloration)
Heating element: 2 years, no rust through/burn through
Porcelain-enameled cast iron cooking grates: 5 years, no rust through/burn through
Plastic components: 5 years (excluding fading or discoloration)
All remaining parts: 2 years
 
PULSE SMART GRILL ELECTRIC SERIES WARRANTY
All Parts: 5 Years (excluding normal wear and tear and subject to additional terms and conditions in the warranty)
* Valid for Weber® Pulse series electric grills.
 
GO-ANYWHERE GAS GRILL WARRANTY
Cookbox: 10 years, no rust through/burn through
Lid assembly: 10 years, no rust through/burn through
Plastic components: 5 years, excluding fading or discoloration
All remaining parts: 2 years
 
WEBER® Q 1000, 2000, 3000 GAS SERIES WARRANTY
Cookbox: 5 years, no rust through/burn through (2 years paint excluding fading or discoloration)
Lid assembly: 5 years, no rust through/burn through (2 years paint excluding fading or discoloration)
Stainless steel burner tubes: 5 years, no rust through/burn through
Porcelain-enameled cast iron cooking grates: 5 years, no rust through/burn through
Plastic components: 5 years (excluding fading or discoloration)
All remaining parts: 2 years
 
GENESIS® II GAS GRILL SERIES WARRANTY
All Parts: 10 Years (excluding normal wear and tear and subject to additional terms and conditions in the warranty)
* Valid for Weber® Genesis® II and Genesis® II LX gas grills.
 
SUMMIT® GAS GRILL SERIES WARRANTY
All Parts: 10 Years (excluding normal wear and tear and subject to additional terms and conditions in the warranty)
* Valid for Weber® Summit® series gas grills purchased October 1, 2017 or later. This warranty does not cover Summit® series gas grills purchased prior to this date.
 
SPIRIT II GAS GRILL SERIES WARRANTY
All Parts: 10 Years (excluding normal wear and tear and subject to additional terms and conditions in the warranty)
* Valid for Weber® Spirit II series gas grills.
 
WEBER® CHARCOAL GRILLS WARRANTY
Bowl and lid: 10 years, no rust through/burn through
One-Touch cleaning system: 5 years, no rust through/burn through
Plastic components: 5 years, excluding fading or discoloration
All remaining parts: 2 years
 
SUMMIT® CHARCOAL GRILL WARRANTY
Bowl, and lid assembly: 10 years, no rust through/burn through
Stainless steel cooking grates: 5 years, no rust through/burn through
One-Touch cleaning system: 5 years, no rust through/burn through
Plastic components: 5 years, excluding fading or discoloration
All remaining parts: 2 years
 
SMOKEY MOUNTAIN COOKER SMOKER WARRANTY
Bowl, lid, and center ring: 10 years, no rust through/burn through
Plastic components: 5 years, excluding fading or discoloration
All remaining parts: 2 years
 
ACCESSORY WARRANTY
Accessories: 2 years
Weber® iGrill products: 2 years
Weber® Kitchen Thermometer products: 1 year
Premium polyester grill covers: 3 years
 
 
Updated Sep 2018